Privacy Policy

At WNS Fishing Tackle ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website wnstackle.com.au (the "Site") or make purchases through our e-commerce platform.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Name and contact details: including email address, phone number, and shipping/billing address
• Payment information: processed securely through Stripe or other payment processors
• Account credentials: username and password for your customer account
• Communication data: emails, messages, and support requests

Automatically Collected Information

As you navigate our Site, we automatically collect:

• Device and browser data: including IP address, browser type, and operating system
• Usage information: pages viewed, time spent on pages, clickstream data
• Location data: general location based on IP address for shipping estimates
• Cookies and tracking technologies: to enhance your browsing experience

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Provide customer support and respond to inquiries
• Personalize your shopping experience
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect information:

• Stripe: Payment processing and fraud prevention
• Australia Post: Shipping and delivery tracking
• Google Analytics: Website analytics and traffic analysis
• Facebook Pixel: Advertising and marketing analytics

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure storage of sensitive data
• Regular security assessments
• Access controls and employee training

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Restrict processing of your information
• Data portability (request transfer to another service)

To exercise these rights, contact us at hello@wnstackle.com.au.

6. Cookies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Site may not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: